Must All Car Owners Update Vehicle Records & Duty Status? – NTSA Clarifies

The National Transport and Safety Authority (NTSA) has clarified that the latest directive on the update of vehicle records and duty status is not mandatory for all motorists.

In response to concerns by motorists, NTSA stated that the exercise should only be undertaken by car owners whose details are not up to date or incorrect.

"If the duty status is correct and all the vehicle details/records are in order, a motor vehicle owner does not have to request an update," read the statement in part.

Additionally, NTSA maintained that the process to update the records and duty status is free for those undertaking the process.

There is also no deadline for the directive that was announced on Tuesday, July 29.

Process of Updating Vehicle Records and Duty Status

Those undertaking the process are required to have the following documents:

1. A letter requesting a duty/records update - one should ensure the contact information, such as phone number and email address of the motor vehicle owner, is provided. The Authority shall stamp a copy of the same letter as proof that the documents were perused and received.

2. Copy of the identification card of the owner

3. The original logbook for the motor vehicle

4. KRA Entry document

5. Duty payment receipt

The above documents shall be submitted for verification and acceptance at NTSA offices.

Documentation Processing

According to NTSA, the verification process and record updates should take a maximum of 7 working days. The application processing time starts when the requisite documentation is verified and received at the NTSA offices.

Upon updating the duty status/vehicle records, a notification shall be sent to the motor vehicle owner, advising them to collect the original documents submitted to the Authority.

Documents Collection After Processing

Upon receipt of the notification on the collection of the original documents through official NTSA channels, the registered owner is expected to visit the NTSA office where the application documents were presented and received.

Collections can be done from Monday to Friday, 8 am to 5 pm (excluding gazetted public holidays).

During the collection process, the required documents include:

1. Stamped copy of the duty update/records update request letter

2. Original ID of the motor vehicle owner

3. For organizations, they are required to issue an authorization letter providing the details of the person to collect the original documents. Those collecting the documents on behald of the insitutions have to present their original ID cards.