Government Reopens Pensioner Self-Registration Portal After Demand; How to Register

Pensioners who missed the initial self-registration period have been given a second chance by the Ministry of Treasury to complete their application process.

In a notice shared on Friday, May 2, the Treasury—headed by CS John Mbadi—announced that it had reopened the Pensioner Self-Registration Portal for slightly over a week, ending on May 10, 2025.

According to the Ministry, this move is intended to allow pensioners who missed the initial three-month registration window, which ran from December 2024 to February 2025, to update their details. This final notice targets pensioners and dependents who receive a monthly pension.

"In line with our core values and in response to genuine requests filed during the exception period, we have reopened the Pensioner Self-Registration Portal one final time—until 10th May 2025. This ensures that pensioners who faced challenges during the initial three-month window are not unfairly disadvantaged," the notice read in part.

"Pensioners who fail to validate their information by 10th May 2025 will be suspended from the payroll."

How to Register

Via the e-Citizen Portal
Applicants are directed to apply online through the e-Citizen Portal. They must log in and follow the self-registration process under the Pensions Department in the National Treasury.

Via Huduma Centers
Alternatively, applicants can visit any Huduma Center, Treasury Pensions Department office, or consult a designated registration agent for assistance.

Targeted pensioners include:

• State officers
  
• Civil servants
  
• Teachers who are former employees of the Teachers Service Commission (TSC)
  
• Police officers
  
• Prison officers
  
• National Youth Service officers
  
• Military officers
  
• Dependents of deceased pensioners
  
  

Required Documents (to be uploaded as scanned PDFs):

• National ID (both front and back sides)
  
• Bank or Sacco ATM card for the pension disbursement account (face side only, with name and account number clearly visible)
  
• Birth certificates for children
  
• Death certificates for deceased principal pensioners
  
• Tax exemption certificates for Persons Living with Disabilities (PLWD), where applicable

Step-by-Step Application Process

Step 1: Create an Account

1. Visit the official Pension Registration website or the eCitizen portal.
   
2. Select your user type:
   
   • Principal Pensioner
     
   • Dependant Spouse
     
   • Dependant Child
     
   • Maintenance Case
     
   • Dependant Guardian
     
3. Enter one of the following identifiers:
   
   • National ID Number
     
   • Personal Number (used while in service)
     
   • Pension Number
     
4. Click Proceed.
   
   • If your details appear correctly (Name, ID, Employee Number, Pension Number), click Confirm.
     
   • If not, try a different identifier or contact support.
     
5. Provide a valid email address, then click Proceed.
   
6. Provide a valid phone number, then click Proceed.
   
7. Create your login credentials. You will be redirected to the login page.
   
   

Step 2: Log In

1. Use your email or phone number as your username.
   
2. Enter your password.
   
3. Click Login to access your account.
   

Step 3: Complete the Registration

1. Fill in the required details across all sections. Click Next after each section.
   
2. Fields marked with an asterisk (*) are mandatory.
   
3. Upload all required documents:
   
   • Format: PDF
     
   • Maximum size: 2MB
     
4. Indicate if you receive any other pensions (e.g., both as a principal and a dependant).
   

Step 4: Upload Supporting Documents

1. Scan and upload the required documents, including:
   
   • National ID
     
   • Proof of employment
     
   • Proof of address
     
2. Ensure all files are in PDF format and under 2 MB.
   

Step 5: Review and Submit

1. Review all entered information carefully.
   
2. Check the confirmation box to verify that the information is accurate.
   
3. Click Submit to complete your registration.
   
4. A summary of your submitted details will be sent to your email as confirmation.