How to File KRA Tax Returns Through WhatsApp

The Kenya Revenue Authority (KRA) has launched a chatbot to help Kenyans file their returns directly through WhatsApp.

Through its chatbot, Shuru, KRA is aiming to make tax filing more accessible, given that WhatsApp is already widely used across the country.

Apart from filing tax returns, Kenyans will be able to access other services such as checking KRA PIN, filing returns from eTIMS pre-populated data, generating an eTIMS tax invoice, paying tax obligations and even talking to an agent.

Here is a step-by-step guide on how to file your KRA tax returns through KRA’s WhatsApp chatbot.

Also Read: KRA to Deploy AI System That Scans Social Media to Catch Tax Evaders

Step 1: Save the Official KRA WhatsApp Number

To begin, save the official KRA chatbot number: 0711099999

Open your WhatsApp and start a chat with the number. This will connect you to the Shuru chatbot.

Step 2: Start the Conversation

Once you open the chat, send a simple message like “Hello” or “Hi”.

The chatbot will respond with a menu of available services, including:

1. Filing tax returns
2. Checking PIN details
3. Applying for a Tax Compliance Certificate
4. Accessing eTIMS services
5. Speaking to a KRA agent

Select the option related to filing tax returns.

Also Read: How to File Nil Tax Returns on KRA's iTax

Step 3: Verify Your Identity

Before proceeding, the system will ask you to confirm your identity. You will need to provide your National ID number and your KRA PIN

After entering these details, you will receive a One-Time Password (OTP) on your registered mobile number.

Enter the OTP in the chat to complete verification.

Step 4: Access Your Prefilled Tax Information

Once verified, the chatbot will pull up your prefilled tax return details.

This is one of the biggest improvements in the new system. Instead of filling everything from scratch, much of your information will already be populated, including:

• Employment income (if applicable)
• Employer details
• Relevant deductions

Step 5: Review Your Prefilled Information

Carefully go through the details provided in the system. The WhatsApp chatbot is designed to be user-friendly and help those filing their tax through the process 

Also Read: All You Need to Know About Withholding Tax Amid KRA Crackdown

Step 6: Follow Prompts to Complete Filing

After reviewing your information, follow the prompts provided by the chatbot to complete your filing.

The system is built to support you throughout the process.

The deadline for filing tax returns is June 30 every year.

Meanwhile, KRA will allow Kenyans to file their 2025 tax returns using expenses that are not compliant with eTIMS.

Initially, KRA had announced that, starting January 1, 2026, it would validate all declared expenses, both for individuals and businesses, against eTIMS receipts.

The directive has affected businesses, consultants and freelancers who did not obtain eTIMS receipts for their expenditures in 2025.

Those who have non-compliant eTIMS receipts can now upload them on the iTax portal under the manual and non-eTIMS invoices tab when filing their returns.