How to Check If NTSA Has Processed Your DL or Number Plate on the New Portal

The National Transport and Safety Authority (NTSA) has unveiled a portal where Kenyans can check whether their Driving Licences (DLs) or number plates have been processed.

According to a statement released by the authority on Thursday, January 22, several smart driving licences and new generation number plates remain uncollected at various service points despite being processed months ago.

“The Authority informs the public that there are several uncollected Smart Driving Licences at Huduma Centres and across NTSA offices,” read the statement in part.

Also read: Process of Transferring Vehicle on NTSA Portal and Charges Involved

Requirements to Check DL and Number Plate Processing on NTSA Portal 

For those who are yet to receive their DLs, they will have to use their ID numbers to check the status of their processing.

On the other hand, those checking if NTSA has processed their new number plates should use the vehicles regitration number.

How to Check if Your DL or Number Plate Has Been Processed on the NTSA Portal

1. Visit the online portal - https://servicestatus.ntsa.go.ke/ 

2. Input your ID number or vehicle registration number on the tab provided. After typing in your details, you are also required to pick the type of service you are searching for ( number plates or DL).

3. Click on the 'search' tab to process your search.

4. If your number plate or DL has not been processed or has any issues, you can also lodge a complaint by clicking the 'Request follow-up' tab.

How to Submit a Follow-Up for  a DL or Number Plate on the New NTSA Portal

1. Visit the online portal - https://servicestatus.ntsa.go.ke/ 

2. Click on the Follow Up button, and a pop-up will appear on the screen requiring you to fill in your details.

3. Pick the service you want on the option tab provided (Number plate or DL). Provide other details such as names, email address, and phone number.

4. Lastly, you are required to write a brief of your inquiry or the issue you want resolved, and then submit.

Also Read: Process of Forced Transfer of a Vehicle on NTSA and Charges Involved

NTSA DL and Number Plate Processing Timelines and Charges

According to NTSA, the processing of Smart Driving Licences takes up to five days once an application has been successfully submitted. 

Motorists seeking to acquire a Smart DL will be required to pay Ksh3,000, which covers the application and processing costs.

On reflective number plates, NTSA charges Ksh1,550 for a single reflective plate. Those applying for a full set are required to pay Ksh3,050 for a pair of reflective number plates.

The processing of reflective number plates takes seven days, after which motorists can collect them from designated NTSA centres once notified.