NTSA Shares Mistake Costing Kenyans Ownership of Their Cars

The National Transport and Safety Authority (NTSA) has raised concern over thousands of motor vehicle ownership transfer applications that remain pending on the NTSA service portal because buyers have failed to confirm the transactions initiated by sellers.

In a notice dated Tuesday, October 13, NTSA explained that although sellers had successfully initiated the transfer process, buyers had not logged into their accounts to accept or decline the requests.

Until the buyer gives consent, the transfer cannot be completed, meaning the seller remains the vehicle's legal owner.

The authority has urged buyers with pending applications to log into their NTSA accounts and complete the process without delay.

Also Read: Process of Transferring Vehicle on NTSA Portal and Charges Involved

How to Approve a Car Ownership Transfer on NTSA

The process involves the following steps:

1. Log into your account on the NTSA Service Portal using your eCitizen credentials.
2. On the homepage, click on the notifications section.
3. Open the ownership transfer notification and choose whether to accept or decline the request.
4. Provide the required details and submit the application to NTSA for approval.

Once the application is submitted, NTSA will process the transfer and generate an electronic logbook (eLogbook).

The authority states that the transfer process takes one day, after which the eLogbook is generated.

Buyers who do not wish to proceed with a transaction can decline the request. In such cases, the seller will receive a notification.

Also Read: List of NTSA Number Plate Offences and Their Penalties

How to Download Your NTSA eLogbook

After the ownership transfer has been processed, the buyer can access the vehicle's digital registration certificate through the NTSA portal through the following steps:

1. Log in to the NTSA portal: Sign in using your eCitizen credentials. You must have an active NTSA account linked to your eCitizen profile.
2. Select your vehicle: On the homepage, locate the list of vehicles registered under your account and click the view option next to the relevant vehicle.
3. Open the logbook section: Navigate to the logbook tab on the vehicle details page to access the digital registration certificate.
4. Download the eLogbook: Click the download button to save a copy of the document.

“Official NTSA service alerts are sent only from the short code NISA. Never share your phone number, National ID, vehicle details, or account login credentials with third parties,” read the statement in part.